ReadglotSupport
Email support@readglot.com. Please include your device, the app version (shown at the bottom of Settings › Account & more › Help & feedback) and, for a translation problem, the sentence. We usually reply within a few days. In the app, Settings › Account & more › Help & feedback › Report a problem opens an email with this filled in.
Books
Which books can I open?
EPUB, FB2 and TXT files you have the right to use. Tap “Add a book” in the library and choose the file. DRM-protected books can’t be opened.
Where are my books stored?
On your device and, if you’re signed in, in your own iCloud Drive (iOS) or Google Drive (Android), in a “Readglot” folder. Readglot never uploads book files to its server — only the book list, reading position and bookmarks sync through your account.
A book says “Not on this device”
Wait until iCloud or Google Drive has finished syncing and try again, or choose the same file again.
Translations
How do I translate?
Press and hold a word to see its translation, dictionary form and pronunciation in context. To translate a phrase, drag across the words and tap Translate.
A translation looks wrong
Translations are generated by AI and can be wrong, especially for rare words or idioms. Send us the sentence and the translation — it helps us improve.
What is sent for translation?
Only the selected words with the surrounding sentence, never the book. Details are in the Privacy Policy.
Sync and account
An account is optional. Sign in with Apple or Google to keep your library, reading position, bookmarks and dictionaries on all your devices. To delete your account: Settings › Account & more › Delete account — see Delete your account.
Subscriptions
Readglot Plus is an auto-renewing subscription (yearly with a 7-day free trial, or monthly). It is billed and managed by Apple or Google:
- Cancel or change on iPhone/iPad: Settings › your Apple Account › Subscriptions › Readglot.
- Cancel or change on Android: Google Play › Profile › Payments & subscriptions › Subscriptions › Readglot.
- Refunds: Apple — reportaproblem.apple.com; Google Play — request a refund.
- New phone? Use “Restore purchases” in the app with the same Apple ID or Google account.
Full terms: Terms of Use.